Refund Policy
Website: https://pranuora.com
Support Email: [email protected]
1. Introduction
At Pranuora, we aim to provide accessible, high-quality professional learning experiences.
This Refund & Cancellation Policy explains how learners may request refunds, report payment issues, or cancel eligible purchases made through our website.
This policy applies to Pranuora’s online courses and digital learning programs, subject to applicable Indian consumer protection laws.
2. Free Trial Enrollment
Free Trial enrollment does not require a course purchase.
Because no enrollment fee is charged, there is no payment to refund.
Learners may discontinue participation in the Free Trial at any time.
3. Paid Course Enrollment
Pranuora offers paid digital learning programs, including the following Pharmacovigilance Program plans:
| Plan | Enrollment Fee |
| Essential | ₹1,499 |
| Professional | ₹3,499 |
| Masterclass | ₹7,499 |
The price, applicable taxes, access conditions, and relevant refund terms will be disclosed before checkout.
4. Refund Eligibility
Refund requests will be reviewed according to the circumstances of the purchase, the services delivered, the refund conditions disclosed at checkout, and applicable law.
Potentially eligible situations include:
- A payment was successfully deducted, but course access was not provided.
- An accidental duplicate payment was made for the same enrollment.
- A material technical issue prevented access and Pranuora could not resolve it within a reasonable period.
- A purchased course or service was materially different from what was represented at the time of purchase.
- A refund or other remedy is required under applicable consumer protection law.
Submitting a request does not automatically establish refund eligibility.
5. Change of Mind and Course Access
Pranuora’s standard policy for voluntary cancellations or change-of-mind requests must be finalized before paid enrollment begins.
The final policy will clearly explain whether a refund window applies, its duration, and whether starting or completing course content affects eligibility.
Any such restrictions will be disclosed before purchase and will not override mandatory consumer rights.
6. Refund Request Procedure
To request a refund, learners should email:
Include the following information:
- Registered learner name
- Registered email address
- Course or enrollment plan purchased
- Order or transaction reference
- Date of payment
- Reason for requesting a refund
- Relevant screenshots or supporting details, where available
Learners should not send complete payment card details, passwords, or other sensitive authentication information.
7. Refund Review and Processing
Pranuora will acknowledge and review refund requests within a reasonable period.
Where a refund is approved, it will ordinarily be processed through the original payment method, subject to payment-provider capabilities and applicable requirements.
8. Failed Payments and Duplicate Transactions
If payment is deducted but enrollment is not activated, learners should contact Pranuora support with their transaction reference.
Pranuora will investigate the transaction and arrange appropriate access, correction, or refund where required.
Duplicate payments will be reviewed and corrected where verified.
9. Course Cancellation by Pranuora
If Pranuora cancels a paid course before delivering the purchased service, affected learners will be offered an appropriate remedy, including a refund where required.
If a material portion of a paid service becomes unavailable, Pranuora will assess suitable remedies in accordance with the purchase terms and applicable law.
10. Plan Upgrades
Learners may be offered opportunities to upgrade to higher enrollment plans where technically supported.
Upgrade pricing, access conditions, and any adjustment for previous payments must be disclosed before an upgrade transaction.
Upgrades are not guaranteed until the relevant functionality and terms are finalized.
11. Payment Disputes
Learners are encouraged to contact Pranuora support to resolve payment concerns.
Nothing in this policy limits the right to pursue remedies through the payment provider, relevant consumer authorities, or other legally available channels.
12. Changes to This Policy
Pranuora may update this policy to reflect changes in its services, payment arrangements, or legal requirements.
Updates will be published on the website with a revised effective date.
Changes will not unlawfully remove rights associated with previous purchases.
13. Contact Information
Pranuora
Mumbai, Maharashtra, India
Email: [email protected]
