Privacy Policy
Website: https://pranuora.com
Contact: [email protected]
1. Introduction
Welcome to Pranuora.
Pranuora (“we,” “our,” or “us”) respects your privacy and is committed to protecting personal information collected through our website, online courses, learning resources, and related services.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you interact with our platform.
2. Information We Collect
Depending on how you use Pranuora, we may collect:
- Personal information: Name, email address, contact details, and account registration information.
- Learning information: Course enrollments, lesson progress, quiz results, completion records, and certificate details.
- Transaction information: Purchase details, payment status, order history, and billing information.
- Technical information: IP address, browser type, device information, cookies, and website usage data.
- Communication information: Messages and inquiries submitted to our support team.
Payment information may be processed by authorized third-party payment providers. Pranuora does not intend to store complete payment card details.
3. How We Use Your Information
We may use collected information to:
- Create and manage learner accounts.
- Provide access to purchased courses and learning materials.
- Process orders and confirm payments.
- Track course progress and completion.
- Issue certificates where applicable.
- Respond to customer inquiries and support requests.
- Maintain website security and prevent misuse.
- Improve platform functionality and user experience.
- Send essential service notifications.
- Send promotional communications where permitted and subject to applicable consent requirements.
- Comply with applicable legal obligations.
4. Payment Processing
Payments may be processed through third-party payment service providers, including Razorpay, once the relevant integration is enabled.
Payment providers may collect and process information required to complete transactions, prevent fraud, and comply with applicable financial regulations.
Their handling of personal information is governed by their respective privacy policies.
5. Cookies and Website Technologies
Pranuora may use cookies and similar technologies to support website functionality, user authentication, shopping carts, security, preferences, and website performance.
Where analytics, advertising, or other non-essential tracking technologies are used, appropriate disclosures and consent mechanisms will be implemented where legally required.
6. Sharing of Personal Information
We may share information with service providers when necessary to operate our platform, including:
- Website hosting and infrastructure providers.
- Learning management and e-commerce technology providers.
- Payment processing providers.
- Email and communication service providers.
- Analytics or security providers, where enabled.
- Government or regulatory authorities when legally required.
We do not sell personal information to advertisers.
7. Data Security
We implement reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, disclosure, alteration, and loss.
However, no online service can guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain learning and transaction records, resolve disputes, and comply with applicable legal obligations.
Retention periods may vary according to the type of information and applicable requirements.
9. Your Privacy Rights
Subject to applicable law, you may have rights to request access to information about your personal data, seek correction or erasure, withdraw applicable consent, and raise privacy-related grievances.
To submit a request, contact:
We may need to verify your identity before processing certain requests.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
Pranuora is not responsible for the privacy practices or content of external websites. We encourage users to review their privacy policies.
11. Children’s Privacy
Pranuora’s professional learning services are intended primarily for adults.
Where services involve individuals under 18, additional requirements, including applicable parental consent obligations, will be addressed before those services are offered.
12. International Data Processing
Some technology providers may process or store information outside India.
Where applicable, such processing will be managed in accordance with relevant data protection requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, or applicable legal requirements.
The updated policy will be published on our website with a revised effective date.
14. Contact Us
For questions or concerns regarding this Privacy Policy or the handling of personal information, contact:
Pranuora
Mumbai, Maharashtra, India
Email: [email protected]
